Department: Operations

Position: Operations Executive


  • Attend to customers’ enquires
  • Conduct targeted conversations with customers to identify customer needs
  • Submit shipment booking requests to carriers
  • Negotiate charges with contractors when necessary
  • Manage the complete documentation for cargo consolidation activities, transshipment and transloading operations and specialized cargo
  • Manage the complete documentation for checks in accordance to internal SOPs, government regulatory requirements and legislations to identify non-compliance
  • Manage the complete documentation for compliance operations and/or advise clients on
  • tariff/rate/cost/quotation requirements and eligibility
  • Perform data entry for freight services
  • Work with warehouse to coordinate cargo movements within the warehouse when required
  • Verify that warehouse documents keyed into the freight system tally with physical stocks
  • Communicate and coordinate with external stakeholders to ensure operational excellence
  • Handle disputes with clients/agents, resolving complaints if any
  • Work with internal stakeholders to ensure alignment of interest within business activities.
  • Issue accurate billing documents to the relevant stakeholders timely
  • Follow operational policies, standards and procedures


  1. Diploma or higher
  2. Good verbal and written communication skills
  3. Possess knowledge of shipping regulations and policies
  4. Excellent organizational skills and attention to detail
  5. Proficient with Microsoft Office Suite or related software
  6. Have relevant prior experience

Please email your resume to Only shortlisted candidates will be notified.

5 day week